Pensar LED Warranty Programs

• Factory warranty                     Modules 3 years / All other components 1 year

• STAGE 1/ level 1                   Bring all other components up to 3 years with basic support

• Basic support                        Pensar will ship repaired part via of ground at Pensar cost. Customer will                                                                             be responsible for the shipping of RMA product back at their cost.

• STAGE 1/ level 2                   All components and modules 4 years with basic support

• Basic support                        Pensar will ship repaired part via of ground at Pensar cost. Customer will                                                                             be responsible for the shipping of RMA product back at their cost.

• STAGE 1/ level 3                   All components and modules 5 years with basic support

• Basic support                        Pensar will ship repaired part via of ground at Pensar cost. Customer will                                                                                  be responsible for the shipping of RMA product back at their cost.

• STAGE 2/ level 1                  All components and modules 4 years with advance support

• Advance support                 Pensar will ship advanced part via of ground at Pensar cost. Customer will                                                                            be responsible for the shipping of RMA product back at their cost.

• STAGE 2/ level 2                   All components and modules 5 years with advance support     

• Advance support                  Pensar will ship advanced part via of ground at Pensar cost. Customer will                                                                              be responsible for the shipping of RMA product back at their cost.

• STAGE 3/ level 1                   All components and modules 4 years with superior support     

• Superior support                   Pensar will ship advanced part via of overnight at Pensar cost. Pensar will                                                                              be responsible for the shipping of RMA product back at their cost.

• STAGE 3/ level2                      All components and modules 5 years with superior support     

• Superior support                     Pensar will ship advanced part via of overnight at Pensar cost. Pensar will                                                                              be responsible for the shipping of RMA product back at their cost.

• Millennium support                   Pensar will have a representative onsite within 48 hours with advance                                                                                      replacement parts in 24 hours to job location. Pensar will take care of all cost                                                                        of parts to and from.

Routine Maintenance rograms

• ONSITE/ level 1                     Once a year visit for routine maintenance of video wall and components

• ONSITE/ level 2                     Every six months for routine maintenance of video wall and components

• A la cart quote                      Custom build your own warranty plan. Contact for formal quote.

                                                         Services under warranty

Free

Failures of module, ventilator, power supply of the display.
Failures of control system (graphics card, sending card, receiving card).
Failures of control software.
Failures of the cables inside the cabinets supplied by Liantronics.
Paid

Failures not caused by Liantronics manufacture process.
Failures due to false operation.
Failures as the result of natural disaster.