Pensar LED Warranty Programs
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Factory warranty Modules 3 years / All other components 1 year
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STAGE 1/ level 1 Bring all other components up to 3 years with basic support
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Basic support Pensar will ship repaired part via of ground at Pensar cost. Customer will be responsible for the shipping of RMA product back at their cost.
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STAGE 1/ level 2 All components and modules 4 years with basic support
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Basic support Pensar will ship repaired part via of ground at Pensar cost. Customer will be responsible for the shipping of RMA product back at their cost.
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STAGE 1/ level 3 All components and modules 5 years with basic support
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Basic support Pensar will ship repaired part via of ground at Pensar cost. Customer will be responsible for the shipping of RMA product back at their cost.
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STAGE 2/ level 1 All components and modules 4 years with advance support
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Advance support Pensar will ship advanced part via of ground at Pensar cost. Customer will be responsible for the shipping of RMA product back at their cost.
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STAGE 2/ level 2 All components and modules 5 years with advance support
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Advance support Pensar will ship advanced part via of ground at Pensar cost. Customer will be responsible for the shipping of RMA product back at their cost.
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STAGE 3/ level 1 All components and modules 4 years with superior support
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Superior support Pensar will ship advanced part via of overnight at Pensar cost. Pensar will be responsible for the shipping of RMA product back at their cost.
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STAGE 3/ level2 All components and modules 5 years with superior support
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Superior support Pensar will ship advanced part via of overnight at Pensar cost. Pensar will be responsible for the shipping of RMA product back at their cost.
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Millennium support Pensar will have a representative onsite within 48 hours with advance replacement parts in 24 hours to job location. Pensar will take care of all cost of parts to and from.
Routine Maintenance rograms
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ONSITE/ level 1 Once a year visit for routine maintenance of video wall and components
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ONSITE/ level 2 Every six months for routine maintenance of video wall and components
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A la cart quote Custom build your own warranty plan. Contact for formal quote.
Services under warranty
Free
Failures of module, ventilator, power supply of the display.
Failures of control system (graphics card, sending card, receiving card).
Failures of control software.
Failures of the cables inside the cabinets supplied by Liantronics.
Paid
Failures not caused by Liantronics manufacture process.
Failures due to false operation.
Failures as the result of natural disaster.