1. Pre-sale services
2. In-sale services
Takeoff Function confirmation
Review of plans
3. After-sale services
Timely maintenance response
60 to 90 day Visit
Repair and maintenance -- Pensar will be responsible for repairing any defective parts under warranty and returning the repaired ones to the customer. We also provide 1% free modules to facilitate warranty and maintenance. The standard warranty
period is one year with the models being 3 years. Extended warranty's are available up to 5 years, please call for a quote.
Advisory service or consulting -- Technical advice for LED display operation and maintenance.
Technical training -- Guiding the customer’s staff on installation and commissioning of LED display and peripheral equipment, operation of control system software, and failure analysis and maintenance of LED display system and periphery equipment.
Calibration -- Our trained engineer is at your service with calibration software (at cost).
Customized service -- Pensar offers a variety of options in size and specification of LED display. In addition, Pensar is willing to work with customers to build their customized product solutions, including product selection or new design, system solutions, structural design, after-sales service, etc.
Documentation --Installation and Maintenance Manual;LED Display System Connection Diagram;Software Guidance.
Services under warranty
Failures of module, ventilator, power supply of the display.
Failures of control system (graphics card, sending card, receiving card).
Failures of control software.
Failures of the cables inside the cabinets supplied by Liantronics.
Failures not caused by Liantronics’construction.
Failures due to false operation.
Failures as the result of natural disaster.